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ARAG endeavours to provide a service that is client focused. We have developed a customer orientated performance culture. As part of this commitment, in the event that you are disappointed with any aspect of our products or service, our complaints procedure is designed to resolve such problems with speed and simplicity.

Customer Services

Should you have a complaint then please follow our Customer Service Standards and Complaints Handling Procedure (downloadable here) or you can contact us directly:

  • Mail:

    Customer Relations Department, 1 Hatch Street Upper, Dublin 2, D02 PY28
  • Email:

  • Phone:

    01 6707470 hours of operation are 9am – 5pm, Monday to Friday (excluding bank holidays). For our mutual protection and our training purposes, calls may be recorded.